jeevaaji Privacy Policy

1Introduction

This Privacy Policy explains how jeevaaji ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who use the jeevaaji platform at jeevaaji.vip. We take your privacy seriously — not just because we're required to, but because we believe every player deserves to know exactly how their data is handled.

By registering an account or using any part of the jeevaaji platform, you confirm that you have read and understood this Privacy Policy. This policy applies to all personal data collected through the website, mobile app, live chat, email correspondence, and any other interaction you have with jeevaaji.

2Data We Collect

jeevaaji collects only the personal data that is necessary to provide you with a safe, secure, and enjoyable gaming experience. The categories of data we collect include:

3How We Collect Your Data

jeevaaji collects personal data through several channels, all of which are designed to be transparent and proportionate:

• Registration form: When you create your jeevaaji account, you provide your name, mobile number, email address, and date of birth directly.
• Identity verification: When you submit documents to verify your identity (such as a national ID card or passport), we collect the information contained in those documents.
• Payment transactions: When you deposit or withdraw funds, your payment account details and transaction records are captured automatically.
• Platform usage: As you use jeevaaji, we automatically collect technical and usage data through cookies, log files, and analytics tools.
• Customer support interactions: When you contact jeevaaji via live chat or email, we record the content of those communications.
• Third-party sources: In some cases, we may receive data from identity verification providers or fraud prevention services to supplement the information you provide directly.

4How We Use Your Data

jeevaaji uses your personal data only for legitimate purposes that are directly related to operating the platform and serving you as a player. We never use your data in ways that would surprise you or that you haven't been informed about. Specifically, we use your data to:

• Create and manage your jeevaaji account, including verifying your identity and age.
• Process deposits, withdrawals, and all financial transactions on the platform.
• Detect and prevent fraud, money laundering, and other illegal activity.
• Monitor gameplay for responsible gaming purposes and apply protective measures where necessary.
• Send you important account notifications, security alerts, and service updates.
• Respond to your customer support queries and resolve disputes.
• Personalise your experience on jeevaaji, including game recommendations and relevant promotions.
• Comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements.
• Analyse platform performance and improve the overall quality of jeevaaji services.

5Sharing Your Data

jeevaaji does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are bound by strict confidentiality and data protection obligations:

• Payment processors: bKash, Nagad, Rocket, and other payment service providers receive the minimum data necessary to process your transactions.
• Identity verification providers: Third-party KYC services may receive your identity documents to verify your account in compliance with regulatory requirements.
• Fraud prevention services: We share technical and behavioural data with fraud detection partners to protect the platform and all players.
• Game providers: Certified third-party game studios may receive your player ID and gameplay data to deliver their games and ensure fair play.
• Legal authorities: jeevaaji will disclose personal data to law enforcement or regulatory bodies when required to do so by law, court order, or regulatory directive.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6Cookies & Tracking Technologies

jeevaaji uses cookies and similar tracking technologies to make the platform work properly, keep your session secure, and understand how players use the site. Here's a breakdown of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They keep you logged in, maintain your session, and enable core features. You cannot opt out of essential cookies.
• Analytics cookies: These help us understand how players navigate jeevaaji — which pages are most visited, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: These remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.
• Security cookies: These help us detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some features of the jeevaaji platform. Clearing your cookies will log you out of your current session.

7Data Retention

jeevaaji retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are as follows:

• Account data: Retained for the duration of your account plus 5 years after closure, to comply with anti-money laundering regulations.
• Transaction records: Retained for 7 years from the date of each transaction, in line with financial record-keeping requirements.
• Identity verification documents: Retained for 5 years after account closure or the completion of the verification process.
• Customer support communications: Retained for 3 years from the date of the interaction.
• Technical and usage data: Retained for 13 months on a rolling basis, then aggregated or deleted.

When data is no longer required, jeevaaji securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

8Security Measures

jeevaaji implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jeevaaji servers.
• Encrypted storage of sensitive data, including payment details and identity documents.
• Role-based access controls ensuring that only authorised jeevaaji staff can access personal data, and only to the extent required for their role.
• Regular security audits and penetration testing of the jeevaaji platform.
• Two-factor authentication (2FA) available for all player accounts.
• Automated fraud detection systems that monitor for suspicious activity in real time.

9Your Privacy Rights

As a jeevaaji player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at [email protected]:

10Minors

jeevaaji is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on jeevaaji or provided us with personal data, please contact us immediately at [email protected]. We will investigate and delete any data associated with underage users without delay.

jeevaaji uses age verification checks during registration and reserves the right to request proof of age at any point. Accounts found to belong to players under 18 will be closed immediately and all associated data handled in accordance with this policy.

11Changes to This Policy

jeevaaji may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or by posting a prominent notice on the platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects when the most recent version was published. We encourage you to review this policy periodically. Your continued use of jeevaaji after any changes take effect constitutes your acceptance of the updated Privacy Policy.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jeevaaji handles your personal data, please get in touch with our team. We're available around the clock and committed to responding promptly.

• Email: [email protected]
• Live Chat: Available from your account dashboard after login — average response under 3 minutes.
• FAQ: Visit our FAQ page for answers to common privacy questions.